Hi there. How can we help you?
You can email and call us. We are there for you 24/7, every day
Frequently asked questions
Is my payment secure?
Yes. All payments are processed securely through Shopify’s encrypted checkout system.
What condition are sealed products in?
Products are new and factory sealed. Minor cosmetic imperfections to outer packaging may occur during manufacturing or shipping and do not affect contents.
What if my package is lost or stolen?
Once a package is marked delivered, it is the carrier’s responsibility. If you experience an issue, contact us and we’ll assist with the claim process.
Returns, Cancellations, and Policies
Orders may be canceled before shipment. Once shipped, the order cannot be canceled.
Approved refunds are subject to a 6% processing fee.
Where do you ship from?
All orders ship from our fulfillment location in San Diego, California.
Are your products authentic?
Yes. All products sold by Epic Loot Collectibles are 100% authentic.
Our inventory is sourced from authorized distributors, trusted suppliers, and verified trade-ins. All items are carefully inspected for authenticity and condition before being listed for sale.
We do not sell counterfeit or resealed products.
Do you have a physical store? Can I pick up my order in person?
Epic Loot Collectibles is currently an online-only store and does not have a public retail storefront.
However, if you are local to the San Diego area, we do offer on the checkout screen the option to coordinate an in-person pickup by appointment. Please contact us after placing your order so we can confirm availability and arrange a time.
When will my order be delivered?
Most orders ship within 1-2 business days.
Delivery time depends on the shipping method selected at checkout:
• USPS Ground Advantage: typically 2–5 business days
• USPS Priority Mail: typically 2–4 business days
• UPS Ground: typically 1–5 business days depending on location
Once your order ships, you’ll receive a tracking number by email so you can follow it every step of the way.
We pack all orders carefully to ensure they arrive safely and in the condition expected.
Can I Return my product?
Sealed trading card products are final sale and cannot be returned.
For non-sealed items, returns may be accepted if the item is unused and in original condition. Please contact us within 7 days of delivery to request approval.
Approved returns are subject to a 6% non-refundable fee to cover payment processing costs.
If your order arrives damaged or incorrect, please contact us and we will make it right.
What can I do if my item (or part of it) is damaged?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the item and packaging.
We’ll review the issue and work with you to provide a replacement, refund, or other appropriate resolution.
Please keep all original packaging until the issue is resolved, as it may be needed for shipping claims.